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Shipping policy

At Kilim Couture New York, we strive to provide our customers with high-quality products and excellent customer service. To ensure that you have a smooth shopping experience, we have outlined our Shipping Policy below.

Shipping Policy

1. Shipping Locations

We are delighted to serve customers not only within the United States but also worldwide. We ship our products to customers across the globe, ensuring that everyone has access to our high-quality products.

2. Shipping Times

Orders are typically processed within 1-3 business days after payment is received. Shipping times may vary depending on your location and the shipping method selected during checkout. We offer standard and expedited shipping options.

3. Shipping Rates

For our valued U.S. customers, we are pleased to offer free shipping on all orders.

For international customers outside the United States, shipping rates will be calculated at checkout. The rates may vary based on your location and the chosen shipping method. Please note that any applicable customs duties or taxes for international orders are the responsibility of the customer.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via e-mail. You can use this number to track your package online and monitor its delivery status. Also, you can track your order on our website under "Order Tracking" section placed at the bottom.

Kilim Couture New York

Trade Professional

Trade pricing and professional project support.

We work with architects, designers, and private clients worldwide.

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Personal Shopper

A refined experience with dedicated support.

We serve discerning clients across the U.S. and worldwide.

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